Employment Opportunities


Contact Human Resources

Fax: (310) 638-2005
Mail: 3112 E. Las Hermanas St.
Rancho Dominguez, CA 90221

Customer Service Representative

 
 

QUALIFICATIONS 

  • Excel, Word, Outlook
  • Multi-Tasking
  • Self-Learner
  • Problem Solving
  • Listens Well & Effectively Resolves Conflict
  • Enjoy Customers and Other Employees
  • High School Diploma or GED
  • Bilingual: English / Spanish

Benefits:

  • Hourly Pay
  • Health & Dental
  • Vacation, sick, birthday & holiday pay

 

 

JOB SUMMARY

 

OUR COMPANY

Diamond Mattress is a fourth generation, family-owned and operated company committed to handcrafting mattresses in the USA since 1946. We care about our customers and our products, focusing on quality, value, and promoting the importance of a good night’s sleep for your health.

 

SUMMARY
Diamond Mattress is looking for a customer service representative to help with any needs that arise with our retailers and end consumer.  We are looking for an organized individual that can multi-task, operate Microsoft Office excel and outlook, as well as prioritize and offer insight and guidance to improve processes and maintain the company culture. This individual will serve customers by processing orders and coordinating with customers, provide product and service information, as well as resolve product and service problems. 

 

 

DUTIES AND RESPONSIBILITIES

  • Work directly with customers to solve all of their needs in a timely and efficient manner.
  • Attracts potential customers by answering product and service questions; suggesting information about other products and services.
  • Process sales orders and billing.
  • Process warranty complaints. This includes working directly with end consumers and helping them to solve their potential problem.
  • Maintains customer records by updating account information.
  • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
  • Recommends potential products or services to management by collecting customer information and analyzing customer needs.
  • Recommends potential products or services to customers by recognizing their potential needs and having knowledge of what our company has to offer.
  • Answers phones efficiently and follow up in a timely manner.
  • Prepare various reports for management and the office team.
  • Help with other departments as needed.

 

 
Facebook

Stay Connected

Stay connected to receive updates about new products and special deals. Join us on Facebook, where we post videos, give-aways, and information that will help you sleep better. Sign up for our blog, where we post sleep tips, fun facts, videos, and our quarterly newsletter for special events and company happenings.
Login
Register

Retailers

Are you a DM retailer? Use our online system to post your store location in our Store Locator section. You can also create your own page with information about your store and special promotions. You can connect to us via Linked-In and keep up-to-date with our team.
 
Enter Zip Code:
 
Enter Keyword: